Frequently Asked Questions

Everything you need to know about your Suunto gear and orders.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your Suunto account.

What is the warranty period for Suunto watches?

Suunto watches are covered by a limited 2-year warranty from the date of purchase, covering manufacturing defects in materials and workmanship.

How do I return a product?

We offer a 30-day return policy for products purchased directly from our site. Items must be in their original packaging and unused condition to qualify for a full refund.

Are Suunto watches compatible with my smartphone?

Most Suunto watches are compatible with iOS and Android devices via the Suunto app. Please check the specific product page for detailed Bluetooth compatibility requirements.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I update the software on my device?

You can update your device software by connecting it to your computer using the provided USB cable and using SuuntoLink, or via over-the-air updates in the Suunto app for supported models.